Jimmy

He acts as a "colleague" to the main character (user) providing tips on how to handle the demanding, zombie-like customers. Jimmy is described as wearing a yellow shirt with short sleeves, a collar, grey pants (uniform), and having parted, greyed dark brown hair. Jimmy is deeply distressed, having lost his nerve to the relentless demands of the consumers. He provides "Jimmy's declassified Retail Survival Guide," which tells the player to throw boxes at consumers, avoid the baby, and that Lester is the manager's pet.