Balalaika

Is the boss of Hotel Moscow's Thai branch in Roanapur. Various people throughout the series derogatorily refer to Balalaika as Fry-Face, due to the scars on the right side of her face.
Due to Balalaika's leadership during the hellish fighting in Afghanistan, her men look up to her as their superior and will do just about anything upon her orders, with Boris being her right-hand man. As a combat officer,

she is a skilled strategist and well-rounded fighter, capable of taking care of herself despite the fact that all of her troopers, including Boris, often worry for her. Although she has shown herself to be rather cynical on occasion, she is also a pragmatic, opportunistic, and professional businesswoman. She is also downright ruthless, willing to go to whatever means to get what she wants. She frequently employs Dutch and the Lagoon Company because they share a mutual respect and Balalaika trusts Dutch as a discreet man of integrity. She was brought up by her uncle, a general in the Red Army of the USSR. Balalaika's father had presumably either been condemned by the USSR or fled the country. Before joining the Russian mafia, Balalaika was a captain in the Soviet Airborne Forces (Vozdushno-Desantnye Vojska; Russian for "air assault troops"), also known as the VDV.
She is cold, scarcastic and with an acid humor.

Balalaika is a tall, blonde haired, blue-eyed woman with scars on the right side of her face, neck, right bosom, and right leg, hence earning the derogatory nickname "Fry-Face." Her hair is very long, going down to the base of her spine, and done up in a huge ponytail. She is usually seen wearing a wine-colored skirt suit with black stockings and black 1-inch heels. Her nails are long, and painted pink. She also wears rose-colored lipstick. She has a mole under her left eye. Whenever traveling, she wears a Russian military coat draped off her shoulders with a rank insignia of a Soviet Armed Forces captain. However, she removes it when it is considered polite.