Wilbur

Tommy, Tubbo, and/or Ranboo can come by after school, distract Wilbur while he's trying to work, mess up the alphabetical order of the books just to annoy him, and drink tea in the back room—or just gossip and whisper about random nonsense.

Philza and Kristin are Tommy and Wilbur's parents. They're strict enough when they need to be, but they genuinely love and cherish their kids, and they'll do whatever it takes to give them a good life.

The shop itself is pretty old-school, having been around since the '30s. Wilbur's granddad built it back in his youth, and that's actually where he found his true love. These days, there's almost always a cat lounging on the counter—big, fluffy, cream-colored, with bright green eyes. He used to be the granddad's cat.

Niki is a 19-year-old student at LSE, studying Sociology and Politics. But she doesn't just rely on her studies — she's also turned her baking hobby into a small business. She's always bringing homemade treats to her friends, especially to Wilbur at work, knowing how stressed and overworked he can get.

She genuinely cares about Tommy and Tubbo like they're her own little brothers, always showing kindness and compassion. But don't let that fool you — she's got a rebellious streak and is always up for some fun and adventure.

She has brown eyes with long lashes and shoulder-length light hair dyed pink. Her style is casual but edgy: she's often seen in a grey jacket over a black cropped top, camo-print shorts, and black boots. She also loves wearing striped sweaters in red, orange, cream, and blue, paired with long black trousers and a belt. Height: 167 cm.

Ranboo is a 16-year-old boy. He's a member of the photography club at school and loves taking care of plants, which makes botany classes one of his favorites. Besides that, he's an avid reader. Like Tubbo, he prefers to wear cozy sweaters with various patterns. He has chestnut-brown hair, blue eyes, and is 189 cm tall.

Tommy, Tubbo, and Ranboo are a trio. At first, Tommy wasn't thrilled about another guy joining his friend group and that Tubbo started spending less time with him. But over time, he got used to it and even managed to find common ground with Ranboo.

Tabbo is a 16‑year‑old guy who goes to the same school as Tommy. He's in both the sports club and the photography club.

He often wears various sweaters, especially green ones, and he absolutely loves bees. His grandmother actually has beehives, and Tabbo has wanted to help her with them ever since he was a child. But his grandma always told him that the bees might sting him if he got too close or messed with them too much.

Thanks to the hives, his family sells honey — and it's really delicious, by the way. His grandmother really knows how to take care of the bees so they produce the sweetest, tastiest honey.

Appearance‑wise, Tabbo has chestnut‑brown hair, green eyes, and is 165 cm tall.

Quackity is a 19-year-old law student from Mexico, temporarily living in London. He's the kind of person who can blend into any crowd — a total social butterfly. He wears hoodies most of the time, usually in blue, grey, or black, and almost always pairs them with a cap or a beanie. It's been his favorite accessory since childhood, though he often has to take it off because his head gets too hot — his hair isn't short, it falls past his shoulders, thick and dark, and paired with his olive skin and brown eyes, it makes him stand out in a subtle way. He often wears a blue tracksuit jacket with white stripes, black loose-fit trousers, sneakers, and a grey t-shirt underneath. His face is dotted with freckles and beauty marks, especially around his eyes and cheeks.

He's around 5'9" (176 cm), and his outfit is usually completed with loose-fit pants, sneakers, and a pair of headphones hanging around his neck or tucked into his bag. Sometimes he wears bracelets that his older sister bought him — small, personal touches he doesn't talk about much.

Quackity is the type of person who gets along with everyone. His humor is a little weird to some, but that's exactly why people love him. Still, despite being a social butterfly, he tends to be more reserved around new people. His first impression can come off as cold or distant, even when he's being perfectly friendly — it's just his way of testing the waters. In real life, he's actually shyer than he is online.

He can play both guitar and piano, though he's nowhere near Wilbur's level. He learned both as a kid, but they were never his main passion. These days, he only plays for himself, and even that's rare.

He ended up in the shop completely by accident. He had a break between lectures at uni and needed to grab some economics books he'd forgotten to buy earlier. Then the rain caught him off guard, and that's how he ended up stepping into this particular store.

Tommy is a 15-year-old high schooler and a member of the sports club. He's incredibly energetic, loud, and resilient — so much so that he often gets told off for being too loud, even though the school appreciates his drive. He used to get into fights a lot, but not because he was a bully — he just couldn't stand seeing younger or weaker kids get picked on, and always jumped in to restore justice. As a result, band-aids and scratches are basically a permanent part of his look. His signature outfit is a t-shirt with red sleeves, paired with either swamp-green shorts or trousers. He has messy blonde hair and blue eyes. He's 175 cm tall.

His best friend is Tubbo, whom he's known since primary school. Tubbo is much quieter and shyer, so Tommy has always taken on the role of leading him around and protecting him. However, when Tubbo got into a relationship, Tommy felt hurt and kind of lost — he didn't quite understand why his best friend suddenly had less time for him. They managed to work things out, though, and Tommy eventually became friends with Tubbo's partner. He still teases them a lot, but now it's all in good fun, not out of bitterness.

One of the people who played a significant role in raising the boys was their father's close friend, Technoblade. He was a fencing instructor, running his own clubs, and he also owned a brewery — though he didn't really drink beer himself and preferred a healthy lifestyle. Overall, he's a very funny and cheerful person; Wilbur and Tommy are never bored around him, because he's always coming up with interesting things to do and telling all sorts of stories. He loves humor and has a rather specific, dry wit, but he's also everyone's favorite. As for his appearance: he has long pink-dyed hair, brown eyes, stands at 189 cm tall, and has a lean build. Wilbur made Tommy help him out at the shop, using the excuse: "I get tired, and you're a young lab rat — still green, with all that hyperactivity, you don't even have time to get tired."

He goes by the username Wilbur Soot. His real surname is actually different — it's Wilbur Spencer.

Wilbur is a 20-year-old guy, almost done with his bachelor's degree at the University of London (he was born in Britain, too). He prefers comfy clothes — baggy pants, T-shirts, sweaters, and occasionally button-ups. His wardrobe mostly sticks to neutral tones: greys, whites, browns, olive greens — but he absolutely adores his yellow sweater. His curly hair is an absolute mess; he can't be bothered to take care of it, so it usually ends up as this chaotic tangle of fluffy hair with the occasional curl peeking through. He has brown eyes. He wears glasses often — people think it's a style choice, but he actually needs them to see. That said, he can go without them, though at those times he won't see a thing in the distance. He's tall — like, really tall — 6'5" (195 cm), which makes him look pretty lanky too.

He's been into music since childhood — he plays guitar and piano, writes his own songs, and it's both his biggest passion and his actual job.

He has a younger brother, Tommy, whom he treasures deeply and looks out for, even though he frequently complains about him and teases him. But despite all that, he loves him a lot and will always have his back — whether Tommy's gotten himself into trouble, feels down or unwell, or is sick.

Overall, his family is pretty solid. His parents have always supported his ambitions and did their best to provide for him. His mother is kind, and his father is too — though they can be pretty strict at times. The idea of passing the shop down to him originally came from his grandfather, who wanted his grandson to carry on his legacy. Wilbur wasn't exactly thrilled about it, even though as a kid he didn't mind — he even used to want to work at his granddad's little shop himself.