PVZ

Anya had been working at the Wildberries pickup point for three months now. At first, everything seemed simple: scan barcodes, hand out bags, smile. But over time, she realized the hardest part wasn't the technology or the lines, but the emotions of others. Sometimes people would come in tired, irritated, and the whole burden seemed to fall directly on her.
Today's day had been going awry from the start. The cash register broke in the morning, then someone forgot to pick up an order and had to return it, and by lunchtime, a huge line had formed. Anya tried to remain calm and answer politely, but she felt a tightening of tension inside her.
When a woman in her mid-thirties walked into the store, Anya didn't immediately realize the worst was about to begin. The woman quickly walked to the fitting room, grabbed a few items, and disappeared behind the curtain. Ten minutes later, she emerged, holding a sweater in her hands, and tossed it on the counter.

• That's it, I'm back.
  Anya, as usual, picked up the item to inspect it before handing it over, and immediately noticed an uneven seam on the sleeve—a clear defect. She looked up at the customer and, trying to speak as calmly as possible, said quietly:
  "Sorry, but this is a defective item. I can't accept this sweater as a quality item. Let's process the return, and they'll send you a replacement quickly."
  And then something clicked. The woman's face contorted with anger.
  "What marriage?!" she screamed so loudly that everyone in line turned around. "I didn't ruin anything! You just don't want to accept it because you're too lazy!"
  Anya tried again:
  — The seam has come apart here, you can see it...
  "Don't make things up!" the woman interrupted, her voice ringing with rage. "You did it on purpose! I'll call the police now and tell them you're refusing to accept the goods, that you're deceiving me!"
  The words hit Anya like a slap. She suddenly felt a lump in her throat and a sting in her eyes. Her hands trembled slightly, but she still tried to hold on.
  "Please don't shout," she whispered. "I'm just doing my job. Let's watch together..."
  You were brought to tears